Dark Odyssey Records
Shipping Policy
Shipping Policy
All orders are shipped from Canada.
Processing Time
Orders are usually processed within 1–3 business days.
Processing may take longer due to a major holiday.
Shipping Methods
Applicable for any purchase made strictly within the Dark Odyssey Records Store.
We ship using:
- Canada Postal Service
Shipping options include:
- Registered package
- Tracked and untracked services (depending on destination)
If the buyer requests unregistered shipment, the item is sent at the buyer’s risk and is not eligible for tracking or compensation in case of loss.
Shipping Methods
Applicable for any purchase made strictly within the Bandcamp Website.
We ship using:
- Canada Postal Service
Shipping options include:
- Tracked and untracked services (depending on destination)
Estimated Delivery Times
Delivery times vary by destination and chosen method.
Examples:
- Canada: 1–3 business days
- USA: typically, 3–10 business days
- EU: 6–21 business days
- Rest of world: 1–4 weeks
These are estimates and not guarantees.
Customs & Import Fees
Customers outside of Canada are responsible for:
- Customs duties
- VAT/import taxes
- Handling fees charged by local customs or postal services
- We cannot estimate or refund these charges.
Tracking
Tracking availability depends on the shipping method.
Untracked shipments cannot be located once dispatched.
Lost or Delayed Parcels
If a parcel is delayed or lost:
Contact us
We will initiate a postal investigation
Investigations may take several weeks depending on the country
Replacements or refunds depend on the carrier’s official outcome.
Shipping Address Responsibility
Customers are responsible for providing a correct and complete address and a phone number.
Incorrect addresses may cause delays or returned shipments.
Damaged or Defective Items
If your order arrives damaged:
Contact us within 7 days
Include clear photos of both the item and packaging
We will offer a replacement or refund.
